FAQ

We specialize in high-performance footwear and outdoor gear including:

• Trail running shoes
• Cross training footwear
• Hiking shoes
• Casual and court shoes
• Accessories like bags, bottles, gloves, and headwear
• Fitness equipment and electronics

Our footwear is designed for adventurers who demand both performance and comfort. We focus on:

• Premium materials that withstand outdoor conditions
• Ergonomic designs for all-day comfort
• Versatile styles that transition from trail to town
• Reliable traction and support for various terrains

You can create an account during checkout by selecting “Create Account” option. Benefits include:

• Faster checkout process
• Order tracking history
• Saved preferences for future purchases
• Exclusive member deals on performance footwear

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We offer global shipping to most countries, excluding some Asian countries and remote regions. If you’re unsure about shipping to your location, please contact our customer service team at [email protected] before placing your order.

We offer two shipping methods:

1. Standard Shipping ($12.95): Uses DHL or FedEx for fastest delivery (10-15 business days after dispatch)
2. Free Shipping: Available on orders over $50 using EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days before shipping.

Once your order ships, you’ll receive an email notification with tracking information. You can also track your order through your account if you created one during checkout.

Customers are responsible for any customs fees or import taxes that may apply in their country. These fees are not included in your order total and will be collected by your local customs office if applicable.

We offer a 15-day return policy from the date you receive your order. Items must be:

• In new, unworn condition
• In their original packaging
• Accompanied by the original receipt or proof of purchase

Please contact our customer service team to initiate a return.

To return an item:

1. Contact our customer service at [email protected] within 15 days of receiving your order
2. We’ll provide you with return instructions and authorization
3. Ship the item back to our Oakland warehouse at your expense
4. Once received and inspected, we’ll process your refund

Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.

Currently, we don’t offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order for the item you want.

Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours.

Our warehouse and operations are located at:
1452 55th Avenue, Oakland, US 94621